Effective Date: May 14, 2026
At ItzSweetM, customer satisfaction is important to us. Please review our refund and return policy carefully before making a purchase.
Returns
We accept returns within thirty (30) days of the original purchase date.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- Items must be returned in their original packaging.
- Proof of purchase or order confirmation is required.
- Returns requested after 30 days from the purchase date will not be accepted.
We reserve the right to deny any return that does not meet these conditions.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery.
To process a damage claim, customers must provide:
- Clear photos of the damaged item(s)
- Photos of the original packaging
- Order number and description of the issue
Failure to provide photos may result in denial of the claim.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or worn items
- Items damaged through customer misuse
- Clearance, final sale, or personalized/custom items (if applicable)
Refunds
Once your return is received and inspected, we will notify you regarding approval or denial of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider or financial institution.
Shipping costs are non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.
Contact Us
For all return, refund, or damage claims, please contact: orders@itzsweetm.com
By purchasing from our store, you agree to this Refund & Return Policy.